Customer Portal from Provincial Smart Home Services
If you are an existing customer, you can login to the Pronto app with your registered email address and you will be prompted to update your password. Once you choose a new password, you will be able to start using the new Pronto app.
If you forget your password, simply click on the “Forgot your password?” button on the login screen and you will be prompted to choose a new password.
You can easily change your password by going to the “Profile” tab and clicking “Change password.”
Yes! You can use Pronto on our computer by entering your preferred internet browser and going to: http://pronto.provincialsmarthome.com/
Receiving your bill credit is a simple process. Here are the steps for completing your bill credit:
You can view all ongoing cases by clicking on the “Manage your cases” tab on the homepage. Here you can track your bill credits, buyouts, and service appointments.
If you encounter any issues with your equipment, you can easily book a service appointment and one of our expert technicians will be dispatched to resolve your concerns as soon as possible. For instructions on how to book a service appointment, see below.
Here is a step-by-step process of how to book a service:
Here is a step-by-step guide for completing your buyout:
You can contact one of our expert advisors at 1-877-376-7589 from 9 am-5 pm ET.