Customer Portal from Provincial Smart Home Services

Pronto app display on mobile mock up

Move with Pronto

Enjoy the benefits of complete transparency as we help craft a unique customer experience tailored to your specific needs

personalize your space with Pronto

Keep track of bill credits, buyouts, and account history

Upload bills and other relevant documents with ease

Book and manage service appointments effortlessly

Access immediate live customer support with one of our expert advisors

frequently asked questions

I already have an account on the old customer portal, can I use it to sign into Pronto?

If you are an existing customer, you can login to the Pronto app with your registered email address and you will be prompted to update your password. Once you choose a new password, you will be able to start using the new Pronto app. 

What happens if I forget my password?

If you forget your password, simply click on the “Forgot your password?” button on the login screen and you will be prompted to choose a new password.

How do I change my password?

You can easily change your password by going to the “Profile” tab and clicking “Change password.”

Can I use the app on my computer?

Yes! You can use Pronto on our computer by entering your preferred internet browser and going to: 


How do I complete my bill credit?

Receiving your bill credit is a simple process. Here are the steps for completing your bill credit: 

  1. Locate your bill credit under the “Cases” tab and click the “View details” button. 
  2. Upload a copy of your utility bill, please ensure that your account number is clearly visible on the top of the document.  
  3. Track the status of your bill credit payment in the “Cases” tab. 
  4. Sit back and relax as we promptly process your bill credit. Please keep in mind that our regular processing time is 90 days from the day we receive an accurate copy of your utility bill.

Where can I see my ongoing cases?

You can view all ongoing cases by clicking on the “Manage your cases” tab on the homepage. Here you can track your bill credits, buyouts, and service appointments. 

I’m having issues with my equipment, what should I do?

If you encounter any issues with your equipment, you can easily book a service appointment and one of our expert technicians will be dispatched to resolve your concerns as soon as possible. For instructions on how to book a service appointment, see below. 

How do I book a service call?

Here is a step-by-step process of how to book a service: 

  1. Go to the “Services” tab and click “Book a new service.” 
  2. Provide additional details about your issue and what equipment has been affected. Upload any photos that can help provide context for our technicians.  
  3. Select a date and time for our technician to visit your home to assess and resolve your issue. 
  4. Confirm the details you provided and click “Book now” to finalize the appointment.  
  5. Track the status of your services in the “Services” tab. 
  6. Once your appointment is completed and your issues have been resolved, your service will be moved to the “Completed” tab.

How do I complete my buyout?

Here is a step-by-step guide for completing your buyout: 

  1. Contact your previous HVAC equipment provider to book a pickup of your old rental unit or request a buyout bill.  
  2. Locate your buyout under the “Cases” tab and click the “View details” button. 
  3. Upload a copy of your final bill and click the “Upload your bills” button.   
  4. Track the status of your payment in the “Cases” tab. 
  5. Sit back and relax as our team processes your buyout. Our regular processing time is 90 days from the day we receive an accurate copy of your final bill. Rest assured that any cancellation charges or penalties will be taken care of by Provincial Smart Home Services.

I want to speak with a customer service representative, what number should I call?

You can contact one of our expert advisors at 1-877-376-7589 from 9 am-5 pm ET.

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